ISS Terms of Service

Effective date: August 15, 2026

These terms govern your use of ISS. By creating an account, subscribing, or using the service, the organization you represent ("you", "Customer") agrees to them. Our handling of personal data is described in the Privacy Policy, which forms part of this agreement.

The short version. You own your data; we just host and process it for you. You pay for the plan you chose; it renews automatically until you cancel, and you can cancel yourself at any time from inside ISS. Don't use the service to break the law or to attack it. We provide the service as it is, and our financial responsibility is capped at what you paid us.

1. The service

ISS is a hosted business-management platform. Which modules are available to you depends on your subscription plan. We may add, change, or retire features over time; we will not materially degrade a feature you are actively paying for without notice.

2. Accounts and access

You are responsible for your users' accounts, for the roles and permissions you assign them, and for activity that happens under them.
Keep credentials confidential. Tell us promptly if you believe an account has been compromised.
You must be authorized to bind your organization and be at least 18 years old to open an account.

3. Your data

You own it. The business records you put into ISS remain yours. We claim no ownership over them.
You grant us only the licence needed to host, process, back up, transmit, and display that data in order to operate the service for you.
You are responsible for having the right to put the data into ISS, and for meeting your own legal obligations toward the people it describes — including notice and consent duties where you enable monitoring features such as GPS tracking, call recording, CCTV, or licence-plate recognition.
You can export your data at any time while your subscription is active.
Deleting a file in ISS deletes the stored file, not merely the reference — see the Privacy Policy for detail on deletion and retention.

4. Acceptable use

Do not use ISS to: break the law; store or transmit malware; attempt to gain unauthorized access to the service, its infrastructure, or another tenant's data; probe, scan, or load-test the service without our written permission; resell or provide the service to third parties except as your own end users; or reverse engineer the software except where that right cannot lawfully be excluded. We may suspend access without notice if we reasonably believe continued use threatens the security or integrity of the service or another customer's data.

5. Fees, auto-renewal, and cancellation

Fees are those shown when you subscribe, charged in advance for each billing period (monthly or annual, as chosen).
Subscriptions renew automatically at the then-current rate for the same period, until cancelled.
We email your administrators before each renewal, stating the plan, the amount, the billing frequency, and how to cancel. Trials that convert to a paid plan trigger a reminder before the first charge.
You may cancel at any time from inside ISS — Billing » "Cancel subscription", or through the billing portal on the same page. There is no cancellation fee, no phone call, and no support ticket required.
Cancellation stops the next renewal. You keep access to the end of the period already paid for. Fees already paid are not refunded except where the law requires it.
Price changes apply from your next renewal, and we will tell you before that renewal.
If a payment fails, we will notify your administrators and may suspend the subscription after reasonable retries.
Fees exclude taxes; you are responsible for applicable taxes other than taxes on our income.

6. Third-party services

ISS integrates with third-party services (payments, mapping, telephony, email, accounting, AI providers, and others listed in the Privacy Policy). Optional integrations run only if you connect them, and your use of them is also subject to those providers' own terms. We are not responsible for third-party services' availability or acts.

7. AI features

AI features generate suggestions, drafts, summaries, and extracted text. Output can be wrong. Review it before relying on it, especially for financial, legal, safety, tax, or employment decisions. You are responsible for what you do with AI output. Each AI feature can be turned off per company and is gated behind a permission your administrator assigns.

8. Availability and support

We aim to keep ISS available continuously, but we do not promise uninterrupted service and may take it down for maintenance. Unless a separate written service-level agreement says otherwise, no uptime guarantee applies. Support is provided through the channels listed on our site.

9. Suspension and termination

You may stop using ISS at any time; cancelling as described in section 5 ends the paid relationship.
We may suspend or terminate for material breach of these terms, non-payment, or use that endangers the service, with notice where practicable and a chance to cure where the breach is curable.
On termination, your right to access the service ends. Export anything you want to keep before your access ends; after account closure, data is deleted in line with the Privacy Policy's retention section.

10. Confidentiality

Each party will protect the other's non-public information with at least reasonable care and use it only to perform under this agreement. Your business data is your confidential information; we do not sell it, use it for advertising, or use it to train AI models (see the Privacy Policy).

11. Intellectual property

ISS, including its software, design, and documentation, remains our property. These terms grant you a non-exclusive, non-transferable right to use the service during your subscription. Feedback you send us may be used to improve the service without obligation to you.

12. Warranty disclaimer

Except as expressly stated in these terms, the service is provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Some jurisdictions do not allow these exclusions, in which case they apply to the extent permitted.

13. Limitation of liability

To the extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Each party's total liability arising out of this agreement is limited to the fees you paid us in the twelve months before the event giving rise to the claim. These limits do not apply to your payment obligations, either party's breach of confidentiality, or liability that cannot lawfully be limited.

14. Indemnity

You will defend and indemnify us against third-party claims arising from your data or your use of the service in breach of these terms. We will defend and indemnify you against third-party claims that the service as provided infringes their intellectual property rights.

15. Changes to these terms

We may update these terms. Material changes will be posted here with a new effective date and notified to administrators of active accounts by email before they take effect. Continuing to use ISS after that means you accept the updated terms; if you do not, you may cancel as described in section 5.

16. General

These terms, together with the Privacy Policy and any order or plan you purchase, are the entire agreement between us. Neither party may assign it without the other's consent, except in connection with a merger or sale of substantially all assets. If a provision is unenforceable, the rest stays in force. Failure to enforce a provision is not a waiver of it. Governing law and venue are those of the jurisdiction in which ISS is established, without regard to conflict-of-laws rules.

17. Contact

Questions about these terms: francisscraven@gmail.com.